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CAR RENTAL SCOTLAND

  1. Q. What will the weather be like during.......?
  2. Q. Should I return the hire car with a full tank?
  3. Q. What if I should have an accident?
  4. Q. What if my hire car breaks down?
  5. Q. Is it difficult to drive on the left?
  6. Q. What are the speed limits on the roads in Scotland?
  7. Q. Automatic or Manual transmission?
  8. Q. Do I need travel insurance?
  9. Q. Will my age impact on whether I can rent a car or how much it will cost?
  10. Q. When and how do I pay for my car?
  11. Q. What is 'excess'?
  12. Q. What driving licence will I need?
  13. Q. How can I keep the cost of my car rental down?
  14. Q. Can I take the rental car on a ferry?
Q. What will the weather be like during.......?

A. This is the difficult question! I think we can safely say it's changeable and suggest for more information you take a look at the UK Met Office site which gives pretty comprehensive information about the weather throughout the UK. In our experience May and June are the best months but you can never be sure.

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Q. Should I return the hire car with a full tank?

A. Yes, you should return the car with a full tank. Please also ensure when you pick up your rental car that the tank is full.

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Q. What if I should have an accident?

A. In the unfortunate, and hopefully unlikely event you should be involved in an accident while driving your hire car, you will have been given full instructions to follow and contact telephone numbers to use to obtain support.

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Q. What if my hire car breaks down?

A. The car hire fleet is generally replaced within 3-6 months, so it is extremely unlikely any vehicle will breakdown, but in case of any problems, roadside recovery cover is included in your rental costs and full contact details will be provided in your rental folder.

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Q. Is it difficult to drive on the left?

A. Not really. It's all about paying attention to what you're doing. We recommend you stick a little arrow on the windscreen of your car, pointing to the left. With this always in view, it's hard to forget which side you're on. In the rural Northern areas and on many of the islands, the roads are single track with passing places, so there is no right or left. That makes it pretty easy. Scottish drivers are generally very courteous and tolerant and will often give way to other traffic. If you hire an automatic, you'll have one less thing to think about.

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Q. What are the speed limits on the roads in Scotland?

A. In urban areas, the speed limit is generally 20 or 30 miles per hour (mph), which sometimes goes up to 40 mph on dual carriageways (these are four lane roads with 2 lanes going in each direction). On roads outside town, the speed limit rises to 60 mph on normal roads and 70 mph on dual carriageways or motorways.

Speed cameras are very common so always keep within the speed limit - it's safer.

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Q. Automatic or Manual transmission?

A. Visitors from countries where you drive on the right might like to consider automatic transmission, on the basis that it's one less thing to think of. "Bad enough driving on the wrong side, without changing gears with the wrong hand too!" Our experience tells us it really takes very little time to become used to the change, but if you feel it's going to make things harder, we have a range of automatic vehicles. The roads in most of Scotland are not as busy as many countries, so driving is generally more relaxing here.

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Q. Do I need travel insurance?
A. As you do not NORMALLY pay for the car until you arrive you will not NORMALLY (*) need insurance to cover the cost if you HAVE to cancel your trip. However, it is absolutely essential that you have travel insurance to cover any other costs that may be incurred in the unlikely event that your trip is cancelled. Travel insurance would also cover you if your flight was delayed and this impacted on your ongoing travel or accommodation arrangements.

In the unlikely event that medical repatriation was needed, the costs can be high - US$150,000 upwards for medical repatriation from Europe to the USA. For more information on what this means and what is involved, read this (we do not recommend any particular company for cover, just this article to see what is involved) - http://www.expatmedicare.com/content/international-health-insurance-guide-medical-evacuation-repatriation

(*) Payment is only taken in advance when you will be picking up the car after closing time (this must be pre-arranged)

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Q. Will my age impact on whether I can rent a car or how much it will cost?

A.You must be aged at least 23 years and have held a driving licence for a minimum of 12 months to be able to rent a car. There is no upper age limit however, if you are aged 75 years or over, you must bring a letter from your Doctor, dated within 3 months of the start of the rental, stating that you are fit to drive.

If you are aged 23 or 24 years you can only rent cars in Group One, Two and Three Manual or Automatic. Drivers aged 23 and 24 years are subject to a 12 per day additional charge.

These limitations are the requirements of the insurers and there is no discretion.

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Q. When and how do I pay for my car?

A.You pay for your car when you pick it up from the rental branch. No payment or deposit is required in advance. (*)

The best method of payment is by credit card.

We DO NOT accept cash, prepaid cards or MAESTRO debit cards.

We do accept some other Debit Cards but these must have a 16 digit card number, an expiry date, a 3 digit Security Code and your name printed on the card.

If in doubt let us know what kind of card you have and we can let you know.

The card holder must be present when the car is picked up.

(*) Payment is only taken in advance when you will be picking up the car after closing time (this must be pre-arranged)

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Q. What is 'excess'?

A. This is the question we are asked most often.

Put simply, if you hire a car and it is damaged or stolen, the 'Excess' (sometimes called the 'Deductible' or 'Franchise') is the maximum amount of money you have to pay the rental company, to cover the damage or loss.

Car hire excess waiver is an optional payment, which protects you against any excess charges you may incur, should your hire car be damaged or stolen.

Other terms commonly used to describe car hire excess include deductible, franchise and Super CDW.

When you hire a car, the vehicle comes with standard car hire insurance included (referred to as the collision damage waiver, CDW, or loss damage waiver).  As is the case with most personal motor insurance policies, it's likely that you will still be liable to pay an excess, before the rental company cover the rest of the cost of any accident or damage. This means that you are liable to pay the 'excess' if anything happens to the hire car, regardless of whether it was your fault or not, unless you have bought the Excess Waiver.

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Q. What driving licence will I need?

A. It is very important you understand this one

The holder of an overseas driving licence may, for a period of up to one year, drive a motor vehicle in Britain.

EU drivers must possess a driving licence and either a passport or ID card.

Drivers outwith the EU must possess a valid domestic driving licence with English translation. If an English translation is not available, an international driving permit is required in addition to a domestic driving licence. A passport must also accompany a domestic driving licence.

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Q. How do I keep the cost of my car rental down?

A. There are a number of things you can do to keep the cost down when renting from us.

1. If you are picking up a car and/or dropping it off at an Airport try to keep your pick up and drop off times within branch opening hours. Particularly the pick up.

2. Avoid one-way rentals. The cost is not huge but there is a charge unless the pick up and drop off are in the same City. For example an Edinburgh Airport pick up and Edinburgh City drop off would not be considered a one-way rental.

3. Manual cars are generally cheaper than Automatics so, if you can drive Manual, they are much better value for money.

4. If you are spending a few days in Edinburgh or Glasgow, you won't need a car, and unless your accommodation has parking, it will be a liability.

5. We allow a free two hour overlap

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Q. Can I take the rental car on a ferry?

A. Yes you can take your rental car on a ferry to any of the Scottish islands. There is no extra cost.

When you book your ferry you might be asked for the make of car and registration number.

As you won't have that information, just tell them it is a RENTAL. The important information they want, is the height and the length of the vehicle. All the vehicles are less than 5 metres long and 2 metres high. Except the group nine vans, which are approximately 5.25 metres long and 2 metres high.

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