The easy answer to this, today, is almost certainly NO!  New cars these days very rarely come with spare tyres. None of the major manufacturers which make up most rental fleets, supply spare tyres – Ford, Vauxhall (GM), Toyota, Nissan, Hyundai and many others.  There may be a small temporary tyre to fit, to get to the nearest repair shop (though that is very unlikely), but more likely, a tyre repair kit – which is basically a can of sticky goo to pump into the tyre and a compressor can to inflate it, when the goo seals the hole.  This is a worldwide issue which most people do not know about, because most people do not have punctures.

Roadside Assistance, which we provide free, includes tyre repair and replacement, but it is subject to the excess (deductible).  You are responsible for the first £1,500 of any damage to the car (the excess), unless you pay the waiver to reduce the excess to Zero.  If you pay the waiver, you are covered for punctures and tyre repair or replacement.

This quite tricky and depends on the country you are travelling from and where you and/or your parents were born.

Electronic Travel Authorisation (ETA)

An electronic travel authorisation (ETA) lets you travel to the UK for tourism, visiting family or certain other reasons for up to 6 months. An ETA does not guarantee entry to the UK.

Most visitors travelling to the UK need an ETA or a visa. What you need depends on:

• your nationality
• why you’re coming to the UK

You usually need an ETA rather than a visa if you’re from Europe, the USA, Australia, Canada or certain other countries.

Check if you need an ETA or visa to come to the UK.

If you’re travelling as a family or group – each person travelling needs an ETA, including babies and children.

You can apply for other people.

There are some people who do not need an ETA, for example if you have:

• a British or Irish passport
• permission to live, work or study in the UK

Full details can be found on the UK Government website https://www.gov.uk/eta

British Passport

This may seem obvious and most people will know they have a British Passport and they should use this to travel to the UK.  However, there are many people who do not know that they are automatically considered British by descent and must get a British Passport if they plan to travel to the UK.  If you and/or you parent was born in the United Kingdom you may need to get a British Passport. Guidance is changing regularly and can be found at https://www.gov.uk/guidance/electronic-travel-authorisation-eta-guide-for-dual-citizens

UK Visa

Visitors from some countries will require a visa and you can check if this covers you at https://www.gov.uk/check-uk-visa

Cars will not be fitted with snow tyres or chains.

As far as we know there are no rental companies which supply snow tyres in Scotland.  If a road is hit by snow, it will be cleared, if possible, straight away. If not possible, then it will be closed until it is possible to clear it. In cold weather, main roads are treated with salt or grit to prevent them from icing up.

This is the question we are asked most often.

Put simply, if you hire a car and it is damaged or stolen, the ‘Excess’ (sometimes called the ‘Deductible’ or ‘Franchise’) is the maximum amount of money you have to pay the rental company, to cover the damage or loss.

Car hire excess waiver is an optional payment, which protects you against any excess charges you may incur, should your hire car be damaged.

Other terms commonly used to describe car hire excess include deductible, franchise and Super CDW.

When you hire a car, the vehicle comes with standard car hire insurance included (referred to as the collision damage waiver, CDW, or loss damage waiver).  As is the case with most personal motor insurance policies, it’s likely that you will still be liable to pay an excess, before the rental company cover the rest of the cost of any accident or damage. This means that you are liable to pay the ‘excess’ if anything happens to the hire car, regardless of whether it was your fault or not, unless you have bought the Excess Waiver.

There are a few exceptions to our insurance coverage, such as using the wrong fuel, losing the keys, spilling food/drink inside the car, driving into a river/sea or taking the car off-road (driving across fields or up a mountain), or driving without due care or attention (in an unsafe manner). I am sure that you will do none of these things.

Insurance cover is provided for theft of the rental vehicle, however, the customer will still have to pay the agreed excess amount should the vehicle be stolen. This excess remains payable despite the purchase of the excess waiver.

It is very important you understand this one.

EU drivers must possess a EU driving licence and either a passport or ID card.

Drivers from outwith the EU must possess a valid domestic driving licence with English translation if necessary. If an English translation is not available, an International Driving Permit (IDP) is required in addition to a domestic driving licence. A passport must also accompany a domestic driving licence. You can find out more about International Driving Permits here.

The holder of an overseas driving licence may, for a period of up to one year, drive a motor vehicle in Britain.

If you are resident in the UK for more than one year, you must, by law, obtain a UK licence. This should not mean passing a test. Please see https://www.gov.uk/exchange-foreign-driving-licence You exchange your licence for a UK one, with a payment (usually GBP43) on completion of a form, which you submit with your licence. This normally takes about 3 weeks.

To comply with the UK government driving licence rules drivers must present an electronic or hard copy of their boarding pass, flight ticket or stamped passport. These will be checked to confirm the correct driving licence is being used to collect your vehicle, as driving licences issued outside of the EU are only valid in the UK for 12 months from your date of entry.

During the pandemic, waiting times for a UK licence increased a great deal, so make sure to apply very early. If you do not have a UK licence, but have been resident in the country 12 months or more, your own non-UK licence is not valid! If you drive with your old licence, your insurance will not be valid and you are driving illegally. If you are 67 or over when you become resident, you can drive for 3 years without changing your licence.

Digital Driving Licences

Some countries (New Zealand, Australia and some US states) now issue digital driving licences. Unfortunately a digital driving licence is not valid in the UK and cannot be used as proof of one’s driving entitlement.  A physical driving licence or International Driving Permit (IDP) will be required along with a passport.

If in any doubt please ask and we can advise.

The Tripiamo guide is a traveller-friendly tool designed for anyone driving in the UK—whether you’re a seasoned traveller, a first-timer, or simply feeling a bit nervous about driving on the “opposite” side of the road. Certified by a UK driving school and fully endorsed by the Celtic Legend team, the guide is self-paced and takes about an hour to complete. It covers everything from navigating roundabouts and understanding road signs to practical tips for staying comfortable on the left side—all to make driving in the UK feel natural and stress-free.

We highly recommend using the guide before travelling, as it has been proven to increase driver confidence from 36% to 86%! You can click here to purchase it now, or we’ll be happy to send you a link during your booking process. It’s a simple way to ensure you’re fully prepared and ready to enjoy the journey!

We try to ensure that your car rental experience is as stress free as possible however, despite everyone’s best efforts, sometimes things don’t go to plan.

Recently there have been many issues caused by delayed and cancelled flights so we thought it might be useful to provide some advice about what to do if this happens to you.

Firstly, if you are planning to stay in Edinburgh or Glasgow as part of your trip arrange for that to happen at the beginning! You can pick up the car from a City branch when you are ready to head off on your road trip and that way you avoid any problems with your car rental at all if your flight is delayed.

If that isn’t practical for any reason and you have to pick up a car at the Airport on arrival then this is our advice.

If your flight is delayed, or cancelled making it difficult or impossible for you to pick up your car as planned, please email us as soon as you are told of the delay, so we can help you make new arrangements.

Normally this will be all you need to do however, if your arrival is delayed to near or after branch closing time, you should call the rental branch on the number we give you when we confirm your booking as soon as possible.

At some Airports they can organise an out of hours pick up and can have someone meet you outside the terminal with your car. This is not always possible and is dependent on you having completed all the necessary paperwork and paid in advance.

An increasing problem is that people arrive at the baggage reclaim to discover their luggage did not make the trip with them. This is not normally a problem (for your car rental anyway!) although it is useful just to drop us an email or phone the branch to let us know you will be delayed. But, if it’s getting close to the branch closing time, contact the branch IMMEDIATELY to let them know. The best plan in these circumstances is for one person in your party to wait for the luggage and the other collect the car.

It’s all about communication and relies on you letting us know if there might be a problem.

We don’t think it’s difficult at all! However, if you drive on the right, or if single-track roads and roundabouts are new to you, the thought can feel a bit daunting.

For extra peace of mind, we’re excited to offer the Tripiamo driving guide, certified by a UK driving school and approved by the Celtic Legends team. Tripiamo’s guide has been proven to boost driver confidence for travellers, increasing confidence levels from 36% to 86% after using the guide. With everything from UK road rules to practical driving tips covered, you’ll feel ready to drive like a local and fully enjoy your journey across Scotland!

You normally pay for your vehicle when you arrive to pick it up and can cancel at any time before that, at no charge.

If you have prepaid, we need at least 24 hours notice to be able to provide a full refund, otherwise you will pay for the first day’s rental and the rest of your money will be refunded.

We would appreciate it however, if you can give us as much warning as possible.

No, unfortunately this is not an option.

The car is comprehensively insured and we do not accept credit card insurance. Customers can use their credit card insurance to cover the excess (deductible/franchise), but if they have an accident it would be their responsibility to pay the rental company and then claim it back from their credit card company afterwards. The rental company will not interact with the customer’s card provider.

The customer holds full responsibility for the vehicle, and based on our extensive experience, as well as that of the European Union, it has become evident that American and Canadian credit card companies typically refuse to cover claims if their cardholders do not acknowledge liability for damages. These companies do not conduct thorough investigations into the circumstances; rather, they simply deny payment. Consequently, we do not accept credit card insurance as a valid form of coverage. The only rental companies that do accept such insurance are large multinational corporations, such as Hertz. It is our understanding that if a credit card company declines to pay, it effectively leaves the driver operating the vehicle without insurance coverage.

Unfortunately not, one person needs to pay for the car. You would need to get your travelling companion to pay you for their share of the cost.

If you get a parking ticket, it will usually be placed on your windshield, allowing you to pay it straight away. Paying immediately often cuts the price in half.  If the parking ticket isn’t paid straight away, the local authority will send it to the rental company, who will then charge the credit card you used to pay for the rental adding a £35 administration fee.

If you incur a speeding fine or bus lane infringement penalty, the notification is sent directly to the rental company, who will charge the credit card on file, adding a £35 administration fee. You should receive a copy of any ticket or charge notice from the rental company.

When you sign the car rental agreement, on picking up the car, one clause on the agreement is an authorisation to the rental company to charge for any penalties incurred.  The rental company will add £35 administration charge to the cost of paying the penalty charge.

If you are charged for something after your rental and you do NOT receive a copy of the charge notice, please contact us and we will investigate and get a copy of any charge notice for you.

There are a number of bus lanes in Glasgow, Edinburgh and Aberdeen where customers are regularly caught out.  The one that causes most people problems is in Nelson Mandela Place in Glasgow – avoid this at all costs.

To help avoid these pesky fines, we highly recommend using the Tripiamo driving guide, which teaches you everything you need to know to drive confidently in the UK. With essential tips on navigating bus lanes and understanding UK road rules, Tripiamo reduces your chances of going home with unwanted fines—so you can focus on enjoying your trip!

The first thing to know is that they are both legal tender in the UK however, English notes are always accepted in Scotland, Scottish notes SHOULD always be accepted in England, but sometimes this can be a problem. So if you are also heading for Scotland and England and have the option to choose which notes you get, go for English pounds.

Please note that the Euro is not accepted in either Scotland or England.

No, absolutely not.

Should you be found to have been smoking in a vehicle you may be charged a reasonable additional cost should the vehicle require more than the standard level of cleaning.

We only have right-hand drive cars, and we’re not aware of any company in the UK that rents left-hand drive vehicles.

To help make the shift to driving on the left side of the road, we highly recommend the Tripiamo guide. It gives you valuable practice to get comfortable behind the wheel before you even arrive, with tips and exercises designed to help you mentally prepare for the unique aspects of UK driving. Many customers say it truly helps them feel ready and confident to drive on the opposite side, so they can fully enjoy the journey!

We cannot stress how important it is to have a working phone on your travels so you can make voice calls in case you need roadside, breakdown or accident assistance. If your phone will not work overseas we recommend you purchase either the Vodafone Travel eSIM or the O2 Travel eSIM which offer calls through the UK as well as data.

New for 2026 we offer a 7.5% discount on these eSIM deals by clicking on the following link and using discount code ​CM4581-AF

https://www.esim.net

There are no toll roads or bridges in Scotland.

However, there are 23 tolls, or toll roads, in England and Wales; 18 of which are river crossings.  You can find more information about these here.

Road signs and directions are good almost everywhere in Scotland.  Good maps and road atlases are available in most garages and book shops quite cheaply.

However, if you are looking for a hotel or a specific address, especially in a city, a Sat Nav can be invaluable.  Some city centre maps will appear in road atlases, but they won’t show hotels or sites and attractions. That’s when the Sat Nav can be a great help.

To be sure of a Sat Nav you need to book in advance.  They cost GBP10 for the duration of the rental.

The charge covers a standalone GPS or sourcing a car with a built in GPS.

Yes, a Dashcam can be provided for £5 for the duration of your rental – subject to availablity at the branch. You can also purchase an SD card for the Dashcam for an additional £5.

These are primarily a security device. They record continuously through the front windscreen of the car and if you are unfortunately involved in an accident, they stop recording (so they do not get recorded over). This accident footage can provide proof of who is responsible in an accident.

The micro SD cards in the dash cam can usually record over 2 hours of footage. When the card is full, it will start recording over the previous footage.

Some clients use the dashcams to record scenes of their trip. If you are doing this, it is important to download footage regularly, before it is recorded over.

Further information about the Dashcam’s provided can be found here.

Many of the cars may offer the option of integrating with Android Auto or Apple CarPlay. Although we cannot assure customers that every vehicle will have this feature, there is a strong likelihood that it will be available.

While it is expected that these cars will feature a USB port, we cannot provide a definitive guarantee regarding this aspect. It is important to note that some vehicles allow access to Android Auto or Apple CarPlay via Bluetooth, while others may require a smartphone to be connected through a USB port in order to utilise this functionality.

Unlimited Mileage on all rentals with no distance restrictions

Value Added Tax (VAT) @ 20%

Insurance Cover (view details here)

Roadside Recovery

Two drivers – aged 25 years or over

Drivers aged 21 and 22 years are subject to a £25 per day additional charge and can rent cars in Group 2. Excess cannot be waived and you must have held your licence for a minimum of 4 years and have no points or convictions.

Drivers aged 23 and 24 years are subject to a £25 per day additional charge and can rent cars in Groups 2, 4, & 4MP/4MA. Excess can be waived and you must have held your licence for a minimum of 12 months.

Drivers aged 25 to 79 years, who have held their licence for a minimum of 12 months, can rent all vehicles. Excess can be waived.

Drivers aged 80+ can drive all vehicles apart from Group 9 (9 seaters) and Luton Vans. That is providing you have confirmed what medical conditions you have and that you have followed any advice or guidance given to you by your General Practitioner (Doctor) or Consultant and, if a UK licence holder, the DVLA have been made aware.

These limitations are the requirements of the insurers and there is no discretion.

Yes, we currently offer a range of small and compact fully electric plug-in cars. These are an excellent choice for city driving and shorter trips.

However, there are a few things to keep in mind:

• Charging Availability: In rural parts of the UK, charging stations can still be limited. We strongly recommend planning your route in advance to avoid running low on battery.
• Finding Charging Stations: Download the Zap-Map app at https://www.zap-map.com/ to locate charging points across the UK.
• Infrastructure Improvements: Charging networks are expanding rapidly, so availability is improving each year.

If you reserve a fully electric vehicle, you’ll be guaranteed to receive one however, in the unlikely event you’re involved in an accident, your replacement vehicle may not be an EV, depending on availability at the time.

Scotland has something to offer all year round, the massed ranks of Rhododendrons in the spring, the snow covered hills and mountains in winter and the beautiful scenery at any time!

It’s usually busiest in July, August and September when the weather should be better but the accommodation may be slightly more expensive and schools in the UK are on vacation. If you decide to come then, it’s best to make arrangements well in advance to get your first choice of where to stay. Actually, that’s not bad advice at any time.

Spring is beautiful and May and June are quiet months of long days and often very good weather. The autumn (fall) is a season of ‘mists and mellow fruitfulness’ (yes we did steal that line but it is true, so…).

Absolutely yes. The water in Scotland is probably the best tasting in the world. No need to filter – just drink straight from the tap

It’s pretty straightforward, really. A single-track road is wide enough for one vehicle, including buses and trucks, with passing places allowing vehicles to pass each other.

For added confidence, you can include the Tripiamo guide as part of your car rental with Celtic Legend. The guide provides clear guidance on driving single-track roads and covers other important aspects of UK driving. With practical tips, real-life scenarios, and exercises to help you get familiar before you arrive, it’s designed to make your driving experience in the UK as smooth as possible.

No, surprisingly, you won’t see many Scots wearing haggis or eating their kilts (oops), sorry, eating haggis and wearing their kilts. Kilts are kept for more formal occasions like weddings. While people do eat haggis quite regularly nobody likes to admit it.

The haggis is a small, very round, three legged bird which lives in the Highlands of Scotland. They generally live on the sides of the mountains and because of this have 2 legs longer than the other to prevent them falling down the hills. This means they can only run one way, so they are very easy to catch. All you need to do is force them to turn round and with the long legs uphill and the short one downhill, it quickly falls down the hill and into your waiting net. Simple. It is so easy to catch haggis that they have become quite rare and many people now eat vegetarian haggis which tastes just as good without the unnecessary slaughter :o)

There are no deposits for cars in Group’s Two to Nine.

For cars in Group’s Ten and Eleven there is a £500 security deposit.

Your card details will be kept on file for any unforeseen charges during your hire, such as; bus lane tickets, parking fines or speeding fines.

.

You pay for your car when you pick it up from the rental branch. No payment or deposit is required in advance. (*)

The best method of payment is by credit card.

We DO NOT accept cash, MAESTRO debit cards or pre-paid cards for example: Revolut, Wise etc.

We do accept some other Debit Cards but these must have a 16 digit card number, an expiry date, a 3 digit Security Code and your name printed on the card.

If in doubt let us know what kind of card you have and we can confirm its eligibility.

The card holder must be present when the car is picked up.

If you have a Debit Card you may find the best option is to book and pay, in advance, online. That way you know right away if your Debit Card is accepted. Contact us for more information.

(*) Payment is only taken in advance if specifically requested, or when you will be picking up the car after closing time (this must be pre-arranged – please ask us for information).

There is something called Value Added Tax (VAT) on many items you will buy and as a non British citizen, you can claim much of this back when you leave the country. Check with the Customs authority when you arrive and they’ll give you details. The most important thing is to obtain receipts for everything you buy. VAT is at 20% now so it is definitely worth having back!

We supply the car FULL of fuel – for no charge. You return it FULL at the end of the rental and there is no charge.

If you return it needing refuelled, you will be charged for the pump price plus a 10% surcharge for the staff having to take the car to be filled.

Scotland, we are glad to say, is one of the safest countries in the world to visit.

People are generally friendly, helpful and welcoming and public transport is clean, safe to use and usually, almost on time! Although there are broad areas of the country (The North, North West and West Coast and many of the islands), where there is very little public transport and services may be confined to one or two buses a day.

Police Scotland have issued guidelines to help make the most of your visit to Scotland and ensure all goes well.  This includes warnings to beware of bogus accommodation providers and advice on how to avoid them. As well as planning your journey ahead so you do not spend half your time looking for accommodation and paying far more than if you had booked it in advance.  The Police Scotland web page with their advice is really helpful!

Police Scotland

One thing Police Scotland make very clear –

It is illegal to carry weapons of any kind in Scotland.  Even the few people licenced to own guns, have to obey strict guidelines for their safe storage and use. Their use is restricted to certain forms of hunting and target shooting.  As a result very, very few people in Scotland own guns!

This is a major reason why Scotland is such a safe destination to visit

As you do not NORMALLY pay for the car until you arrive you will not NORMALLY (*) need insurance to cover the cost if you HAVE to cancel your trip. However, it is absolutely essential that you have travel insurance to cover any other costs that may be incurred in the unlikely event that your trip is cancelled. Travel insurance would also cover you if your flight was delayed and this impacted on your ongoing travel or accommodation arrangements.

In the unlikely event that medical repatriation was needed, the costs can be high – US$150,000 upwards for medical repatriation from Europe to the USA. For more information on what this means and what is involved, read this (we do not recommend any particular company for cover, just this article to see what is involved) – http://www.expatmedicare.com/content/international-health-insurance-guide-medical-evacuation-repatriation

(*) Payment is only taken in advance if specifically requested, or, when you will be picking up the car after closing time (this must be pre-arranged – please ask us for information.)

Not really. There are wild cats in the northern Highlands but these are very rare and very rarely seen. These are slightly larger than a domestic cat. You may also see foxes or more rarely badgers but these will keep well out of your way and are nothing to worry about.

There is only one venomous snake, the Adder which can be found up in the hills.

It wants to meet you even less than you want to meet it so, it’s liable to be well out of the way by the time you blunder along. If you should encounter one don’t try to stroke it! Their bite rarely kills but if you are unwell or have any previous medical problems it can be serious. They have a clear ‘V’ on the back of their heads.

That’s it, no creepy spiders, no horrific insects, although the tiny midge and the quite large cleg or horse fly can make you itch in the summer months.

The car hire fleet is generally replaced within 3-6 months, so it is extremely unlikely any vehicle will breakdown, but in case of any problems, roadside recovery cover is included in your rental costs and full contact details will be provided in your rental folder.

Further advice is provided here

Yes you can take your rental car on a ferry to any of the Scottish islands. There is no extra cost.

When booking ferries, it is not possible to provide the rental car registration number (the plate) in advance. Ferry companies know this. The two main companies in Scotland are Calmac and Northlink ferries. Here is what to do to confirm bookings –

CALMAC

When booking a car on Calmac, they will ask:-

1) Are you towing any vehicles? – The answer is NO
2) Does this vehicle have a bike rack? – The answer is NO
3) Is this vehicle UK registered? – The answer is YES

Then you will be asked – “Please add details for this vehicle”

Scroll down and tick/check the box beside “!Select this box if you don’t know the details of the vehicle you will be travelling in. Please add your best estimation…”

In the length, width and height boxes, for all vehicle groups (except the Group 9 vans), enter 5 metres length, 1.9 metres width and 1.8 metres height.

For Group 9 vans, enter 6 metres length, 2 metres height and 2 metres width.

These figures should ensure the space allocated will ALWAYS be big enough for your vehicle. It will also ensure your car is charged at the lowest rate.

NORTHLINK

When booking on Northlink, you will be asked –

The number of passengers
Outward Route
Return Route
Dates
Vehicles

Clicking on “Vehicles” will bring up a small pop-up screen.-

Enter 1 beside “Add vehicles and bicycles”

Choose “CAR in the select a vehicle box, then tick/check the box beside “Rental car/Unknown license plate”

That is it. The system will allocate a space up to 2,2 metres high and no cars on our fleet are that high. Nothing else needs to be entered.

Unfortunately, there are no wheelchair accessible vehicles in the fleet.

However, you could contact this company for a quotation https://adaptedvehiclehire.com/

Visitors from countries where you drive on the right might like to consider automatic transmission, on the basis that it’s one less thing to think of. “Bad enough driving on the wrong side, without changing gears with the wrong hand too!” Our experience tells us it really takes very little time to become used to the change, but if you feel it’s going to make things harder, we have a range of automatic vehicles. The roads in most of Scotland are not as busy as many countries, so driving is generally more relaxing here.

In urban areas, the speed limit is generally 20 or 30 miles per hour (mph), which sometimes goes up to 40 mph on dual carriageways (these are four lane roads with 2 lanes going in each direction). On roads outside town, the speed limit rises to 60 mph on normal roads and 70 mph on dual carriageways or motorways.

Not really. It’s all about paying attention to what you’re doing. We recommend you stick a little arrow on the windscreen of your car, pointing to the left. With this always in view, it’s hard to forget which side you’re on.   Scottish drivers are generally very courteous and tolerant and will often give way to other traffic. If you hire an automatic, you’ll have one less thing to think about.

For extra peace of mind, we highly recommend adding the Tripiamo guide to your car rental with Celtic Legends. The guide offers practical tips and real-life scenarios to help you get comfortable with driving on the left and navigating single-track roads with passing places. In fact, customers report an increase in confidence from 36% to 86% after using Tripiamo, putting them at ease before and during their trip. The Celtic Legend team cannot recommend it enough for a smooth, enjoyable driving experience in Scotland!

In the unfortunate, and hopefully unlikely event you should be involved in an accident while driving your hire car, you will have been given full instructions to follow and contact telephone numbers to use to obtain support.

Whatever season you visit the trick is to wear layers of lighter clothing, rather than a couple of heavy items. It’s easy to take off and put on layers as the weather demands. A light weight, wind and water proof top is probably a very good idea, too, at any time of year. For that cozy in the middle of winter feeling bring along your favourite fleece and woolly hat.

The UK Department of Transport advises that people with disabled parking permits from countries outside the UK, should bring their disabled parking permit with them, when travelling to the UK and check with the local authority in the areas they intend to visit, to find out if their permit will be recognised. The following link will help in finding the relevant councils:

Yes, dogs are allowed in cars.

However, precautions should be taken to protect the vehicle upholstery and interior from damage and soiling. If pets are transported, please ensure all traces of animal hair are removed and odours neutralised before returning the vehicle. There will be a charge for any valeting/repairs needed, including the treatment of odours and loss of rental revenue if vehicles are returned in a state not fit to be re-hired.

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