* cover excludes the standard excess of £1,000 – see below for details. Cover would default if the necessary security precautions were not implemented; i.e. if the keys were left in the ignition. We reserve the right to increase the excess with each incident.
Car hire insurance policies are provided by our rental partner, Arnold Clark. Please read their full Terms & Conditions for further details.
Excess Waiver can be purchased at a cost of £15 per day, capped at £75 per week for all vehicles except Groups 10 and 11.
For Groups 10 and 11 excess waiver can be purchased at a cost of £20 per day, capped at £100 per week.
Insurance 'Excess' Explained
This is the question we are asked most often.
Put simply, if you hire a car and it is damaged or stolen, the ‘Excess’ (sometimes called the ‘Deductible’ or ‘Franchise’) is the maximum amount of money you have to pay the rental company, to cover the damage or loss.
Car hire excess waiver is an optional payment, which protects you against any excess charges you may incur, should your hire car be damaged or stolen.
Other terms commonly used to describe car hire excess include deductible, franchise and Super CDW.
When you hire a car, the vehicle comes with standard car hire insurance included (referred to as the collision damage waiver, CDW, or loss damage waiver). As is the case with most personal motor insurance policies, it’s likely that you will still be liable to pay an excess, before the rental company cover the rest of the cost of any accident or damage. This means that you are liable to pay the ‘excess’ if anything happens to the hire car, regardless of whether it was your fault or not, unless you have bought the Excess Waiver.
Driver of the hired vehicle’s personal injury or loss of life (their own insurance would have to cover this).
Please note: Hirers will be responsible for the full cost of repairs or replacement in the following situations, whether excess waiver has been purchased or not.
Lost or damaged keys, or damage to the interior of the vehicle
Damage to the vehicle caused by hitting low-level objects such as bridges or low branches, or damage caused by failure to pay due care and attention to potential hazards on the road, such as deep water or debris
Costs following a road traffic accident where our vehicle has to be recovered from an off-road location and there is no third party involved,
Customers will also be responsible for any costs incurred by putting the wrong type of fuel in the vehicle.
UK drivers must hold and produce a full category British Driving Licence (Original Copies only) for the type of vehicle hired and 2 further forms of identification. This can be 2 bills or 1 bill and another form of photographic identification, preferably a passport. Acceptable documents include utility bills and bank or credit card statements issued within the last three months. Please note that drivers with a photocard licence must bring both parts.
EU drivers must possess a driving licence and either a passport or ID card.
Drivers from outwith the EU must possess a valid domestic driving licence with English translation. If English translation is not available, an international driving permit is required in addition to a domestic driving licence. A passport must also accompany a domestic driving licence.
Your driving licence must be valid for the current period of the rental and have been held for at least 12 months.
A licence may have a restriction to the number of seats on a vehicle, which the licence holder is entitled to drive. For most European countries this is 8 plus driver.
Any penalty points should be notified.
Excess Waiver does not cover
Lost or damaged keys or damage to the interior of the vehicle.
Damage to the vehicle caused by hitting low level objects such as bridges or low branches or damage caused by failure to pay due care and attention to potential hazards on the road such as deep water or debris.
Costs following a road traffic accident where our vehicle has to be recovered from an off-road location and there is no third party involved.
Any costs incurred by putting the wrong type of fuel in the vehicle.
In any of these circumstances the hirer will be responsible for the full cost of repair or replacement.