Aberdeen Airport Car Rental

Pick Up and Drop Off Procedures

Address

Arnold Clark Car & Van Rental
Canal Road
Mounthooly
Aberdeen
AB25 3TL

Tel No: 01224 622714

Branch Opening Hours

Mon-Fri: 08:00 – 19:00
Sat: 08:00 – 16:30
Sun: 09:00 – 16:30

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Procedures

Please note – The branch is NOT located at the Airport

During Branch Opening Hours

Arrivals

On arrival at Aberdeen Airport, collect your luggage and proceed to the courtesy telephone situated in front of the Granite City Restaurant.

Call the number for Arnold Clark Car & Van Rental and, once your call is connected, please provide the rental operator with your name. The courtesy pick-up point is at the bus and coach area. The operator will let you know the exact location during the call.

Please ensure that you have called the branch before going to the pick-up point.

Aberdeen Airport Courtesy Phone

Aberdeen Airport Courtesy Phone

Proceed to the front of the terminal building towards the bus and coach area on your right.

If for any reason you need to contact the shuttle bus driver, please call 07505 417926 or 07806 888628.

Transfer to the rental branch will take approximately 25 minutes.

Aberdeen Airport

Aberdeen Airport Main Entrance

Aberdeen Airport

Exit the terminal from the main entrance

Departures

During office hours, rental vehicles must be returned to the branch on Canal Road, Mounthooly, Aberdeen AB25 3TL. Upon return to the branch your vehicle will be checked in prior to your transfer to Aberdeen Airport in the shuttle bus.

Please allow at least 45 minutes for your vehicle check in and airport transfer.

The shuttle bus service runs at the following times, leaving from the branch going back to the airport terminal.

Mon – Fri 08:00 10:00 12:00 14:00 16:00 18:00
Saturday 08:00 10:00 12:00 14:00 16:00
Sunday 09:00 11:00 13:00 15:00

Outside Branch Opening Hours

Arrivals

With prior notice an airport out-of-hours vehicle delivery service can be provided.

Please contact us at [email protected] to arrange this.  The cost of this service varies depending on the day and time.

Departures

With prior notice an airport out-of-hours vehicle drop-off service can be provided.

Please contact us at [email protected] to arrange this.

  • Park your rental vehicle in the short stay car park at Aberdeen Airport which is located opposite the terminal building.
  • Ensure you have removed all of your belongings from the rental vehicle before locking it securely.
  • Clearly mark the area of the car park where the vehicle is located (A, B, C or D) on the car parking ticket you were issued with on entry to the short stay car park. You must take this ticket with you. DO NOT leave the ticket in the rental vehicle.
  • Proceed to the Arnold Clark courtesy phone which is situated inside the Airport terminal building in front of the Granite City Restaurant.
  • Call the number for Arnold Clark Car & Van Rental.
  • Once connected leave a message on the answering machine clearly stating which area of the car park the vehicle has been left (A, B, C or D), the vehicle registration number and the time returned.
  • Drop the vehicle keys and the car park ticket in the box marked Arnold Clark Car & Van Rental below the phone.
Aberdeen Airport Key Drop

Key Drop

UK Drivers

UK drivers should bring their valid driving licence (original copies only) and one proof of address. Acceptable documents include utility bills and bank or credit card statements issued within the last three months.

All UK drivers should also bring their access code from the DVLA, which you can acquire from the DVLA’s online Share Driving Licence system.

UK Customers with an original paper licence will also need to bring photographic ID, as well as one proof of address and their DVLA access code.

Northern Ireland licence holders will not be able to generate a DVLA code and must produce both the paper and card parts of their driving licence upon collection.

EU Residents in the UK

EU licence holders who are residents in the UK must bring with them a domestic licence, passport or ID card and proof of UK address. This can be two bills or one bill and another form of photographic identification, preferably a passport. Utility bills and bank or credit card statements that have been issued in the last three months will also be accepted.

EU and International Drivers

EU licence holders not residing in the UK must bring a domestic driving licence and either a passport or ID card.

Drivers from outside the EU must possess a valid domestic driving licence with an English translation. If the English translation is not available, an international driving permit is required in addition to a domestic driving licence.

A passport must also accompany a domestic driving licence.

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